Education and Services Hub

Course Title:

Course ID:

181124 0101 4495ESH

Course Dates :

18/Nov/2024

 To

22/Nov/2024

Course Duration :

5

Course Location:

London

United Kingdom

Course Fees GBP £ :

Primary Price

£4,555.99

VAT may vary depending on the country where the course or workshop is held

Course Fees USD $:

Advisory Price

$5,829.09

VAT may vary depending on the country where the course or workshop is held

Course Category:

Professional and CPD Training Programs

Leadership, Management, Marketing, Strategy, Human Resources, Soft Skills

Course Certified By:

* Professional Training and CPD Programs
Leading to : Executive Diploma Certificate
Leading to : Executive Mini Masters Certificate
Leading to : Executive Masters Certificate

* ESHub CPD
* LondonUni - Executive Management Training
* Others

United Kingdom

Please Note : Your £250.00 Deposit will be deducted from the total invoice Amount.
To commence the registration process for your training course, please follow the link provided and proceed with; Upon successful payment, we will promptly contact you to finalize your enrollment and issue a confirmation of your guaranteed placement.

Course Information

Introduction

Welcome to our comprehensive five-day course on Customer Focused Management.
In today's dynamic business landscape, customers are at the forefront of every successful organization.
This course is designed to equip participants with the essential knowledge and skills to effectively manage and prioritize customer needs, enhancing customer satisfaction and loyalty while driving business growth.
This course blends theoretical knowledge with practical applications, providing participants with actionable strategies and tools to enhance customer focus within their organizations.
Join us on this journey towards mastering Customer Focused Management and unlocking the full potential of your business.

Objectives

• Understand the importance of customer focus in modern business practices.
• Develop strategies to identify and analyze customer needs and preferences.
• Learn techniques for building strong customer relationships and loyalty.
• Implement effective communication strategies to engage with customers across various channels.
• Explore methods for measuring and improving customer satisfaction and loyalty.
• Gain insights into handling customer complaints and resolving conflicts professionally.
• Acquire tools for creating a customer-centric culture within your organization.

Who Should Attend?

This course is ideal for professionals across various industries who are involved in customer service, sales, marketing, product development, or anyone seeking to enhance their understanding of customer-centric management practices.
Whether you are a business owner, manager, or team leader, this course will provide valuable insights and strategies to help you better serve your customers and drive organizational success.

Training Method

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts
• Post-assessment

Program Support

This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.

Daily Agenda

The course agenda will be as follows:
• Technical Session 08.30-10.00 am
• Coffee Break 10.00-10.15 am
• Technical Session 10.15-12.15 noon
• Coffee Break 12.15-12.45 pm
• Technical Session 12.45-02.30 pm
• Course Ends 02.30 pm

Please Note : Your £250.00 Deposit will be deducted from the total invoice Amount.
To commence the registration process for your training course, please follow the link provided and proceed with; Upon successful payment, we will promptly contact you to finalize your enrollment and issue a confirmation of your guaranteed placement.

Week 1

Day 1:
Understanding Customer Focus
• Introduction to customer-centric management
• Importance of customer focus in business
• Identifying and segmenting your customer base
• Market research techniques for understanding customer needs

Day 2:
Building Customer Relationships
• Strategies for building trust and loyalty
• Effective communication with customers
• Leveraging technology for customer relationship management
• Personalizing the customer experience

Day 3:
Measuring Customer Satisfaction
• Key performance indicators for measuring customer satisfaction
• Customer feedback mechanisms
• Analyzing customer data to identify trends and insights
• Continuous improvement strategies

Day 4:
Handling Customer Concerns
• Dealing with customer complaints and feedback
• Conflict resolution techniques
• Turning dissatisfied customers into brand advocates
• Empowering frontline staff to handle customer issues

Day 5:
Creating a Customer-Centric Culture
• Leadership's role in fostering a customer-focused culture
• Aligning organizational goals with customer needs
• Employee training and development for customer service excellence
• Case studies and best practices in customer-centric organizations

Please Note : Your £250.00 Deposit will be deducted from the total invoice Amount.
To commence the registration process for your training course, please follow the link provided and proceed with; Upon successful payment, we will promptly contact you to finalize your enrollment and issue a confirmation of your guaranteed placement.